Service Coordinator

This is a Full Time Position

Description

We are seeking a Service Coordinator to join our team! You will be responsible for customer service, answering incoming client calls, coordination of service events, ensuring service tickets are timely addressed, documentation of service requests, and maintaining Service Portal.

Service Coordinator Responsibilities:

  • Evaluate, prioritize and assign service requests
  • Maintain service ticketing system
  • Ensure and verify completion of service events and SLA’s are met
  • Provide information about the products and services
  • Review technical staff timesheet service entries coding for accuracy
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

To be considered, kindly submit the following:

  • Your resume
  • 2-3 references
  • IT certifications you possess
  • Salary requirements

Incomplete applications will NOT be considered.

No relocation or sponsorship is available for the Service Coordinator position.

Acumen Consulting offers a rich benefit plan which includes Health, Vision, Dental insurance, Short and Long Term Disability, Life and AD&D insurance, paid holidays and vacation.

Equal Opportunity Employer

FOR MORE INFORMATION, CONTACT:

Deb Wagnon
(314) 333-3330
dwagnon@acumen-corp.com

Acumen Careers

At Acumen Consulting, you can have a rewarding career on every level. In addition to challenging and meaningful work, you’ll have 1) the chance to make a positive impact and participate in a range of diverse and unique initiatives, and 2) the support, coaching, and training it takes to advance your career.

We encourage new ideas and fresh approaches and, most importantly, we strive to be our clients’ first choice. These traits – and deep technical skills – account for our success.

Acumen is a full service IT solutions consulting firm serving clients since 1994 throughout the United States and internationally. We have built an exceptional business model and project team to provide our clients a full scope of services:

Managed IT Services

IT Project Services

Software, Web & App Design

CSx1 Hosting Solutions

Acumen Consulting offers a rich benefit plan which includes Health, Vision, Dental insurance, Short and Long Term Disability, Life and AD&D insurance, paid holidays and vacation.

Come and be a part of the Acumen team!

We are an Equal Opportunity Employer.