About Us

About us: Acumen Consulting is a full-service information technology solutions provider serving clients since 1994 in the St. Louis community, throughout the United States, and internationally. We are a Microsoft Certified Partner, a Microsoft Certified Learning Solutions Partner and a VMware Professional Partner. We also maintain a number of industry certifications in software development, training, and computer network systems. Acumen offers an unbiased approach to determine how best to move forward with leading edge solutions. We have built an exceptional business model and project team to provide our clients!

  • We offer a broad base of experience with businesses, not-for-profit organizations, and government agencies.
  • We have a team of experienced people to address the critical components of your systems.
  • We have a thorough understanding of information and technical requirements for appropriate cost/benefit solutions.
  • We follow a model that encourages client involvement in project management and work with a communication driven approach.

Acumen offers experience and attention to quality across technology requirements. Listed below are some of our extended capabilities and additional service offerings

That’s a little bit about us.

 

Meet Our Team

Acumen Consulting boasts a team of talented professionals, with a broad breadth of knowledge and experience to serve your technology requirements.

Hiring Process

We have an effective process for hiring candidates that meet our technical standards and company culture. Our process includes online testing for aptitude and attitude, in-person testing of technical skills, personal interviews, and background and reference checks.

Acumen does not discriminate on race, gender, age, or other criteria; we actively employ a diverse group because we feel the diverse perspectives gained enable us to serve our clients in a more compassionate way.

Outsourcing and Third-Party Vendors

Our services are performed by our employees. We turn to third-party vendors for specialized services such as data cabling, internet services, audio-visual systems or surveillance systems. In such cases, we partner or refer only companies with proven track record and solid qualifications in the industry.

Team Members

Robert Wagnon – Owner, Business Leader, Consultant

Robert provides the vision and strategic direction for the technology selection, methodologies implemented and service delivery models for our client base. He brings over 25 years of experience with a diverse client base and rapidly changing technological landscape to client operations.  With this experience, he brings clarity to client needs and is able to consult on the best approach.

His experience encompasses wide range of technologies, information services, systems, application and software development, user interface design, training and project management. This includes business information process design and consulting, and large-scale network management, monitoring and response.

Robert earned a Bachelor of Science in System Science and Engineering from Washington University in St. Louis, School of Engineering along with many industry and vendor certifications. He is a member of Rotary International and provides active support in the community.

Deborah Wagnon – Owner, Business Leader, Consultant

Deborah provides strategic direction for business operations and administration oversight. With over 25 years of experience in business management, she blends the technical strategies with client business objectives to provide a wholistic approach to Acumen’s IT service delivery.

Her expertise encompasses a wide range of business operations and industries experience with business operations, risk management, and accounting and entity structures. Deborah has created business plans, financial models and corporate structures, established policies and procedures, implemented accounting and service systems, and developed management teams.

Deborah earned a BSBA from St. Louis University and an MBA through the Executive MBA program at Washington University in St. Louis, Olin School of Business. She holds a Certified Public Accountant license along with other vendor and software certifications. She serves on board and committees.

Candice Griffy – Service Coordinator

Candice is the first level of communication for many clients and she is passionate about our client’s experience. She is the backbone of Acumen’s service delivery, ensuring client service requests are handled timely, supporting service triage, coordinating hardware procurement, scheduling service visits, ensuring thorough portal documentation, and overall client support and happiness.

She brings over 18 years of experience in office management, customer service, project coordination, record keeping, and administrative support to provide excellent customer care to our clients.  She earned a Paralegal designation and participates in ongoing professional development for the services and vendor solutions Acumen delivers.

Jeremy Kennedy – Senior Engineer

Jeremy provides expert support and administration for client network systems and cloud solutions. He enjoys creating lab environments to test products and validate technologies.

For 20 years, he has built diverse knowledge base with both on-premise and cloud solutions for small to mid-sized businesses. He is experienced with Microsoft Server, Microsoft Exchange, Exchange server and migrations, Microsoft Windows and Microsoft Office. He has experience implementing systems and performing system migrations that include new system platforms, backup schemes, security, databases, and business operations software and proprietary software system implementations. 

Jeremy earned an AAS in Electronic Engineering from ITT Technical Institute and participates in continuing technical education.

Dave Mueller – Application Development, SEO

Dave is responsible for expert service delivery on software development, web development and SEO projects.

He brings over 16 years of experience to our clients with skills encompassing a wide range of technologies from computer networks and desktop support, desktop publishing, graphic design, web and interface design, and interactive media development. His experience also includes installation and optimization of Microsoft Windows operating systems, virus protection, installation and troubleshooting for digital surveillance systems, software installation and licensing, and specialized printer maintenance.

Dave earned an Associate’s Degree from ITT Technical Institute along with many industry and vendor certifications.

Mike Snapp – Network Administration and Support Technician

Mike performs the technology alignments ensuring clients systems are in line with industry standards and provide operational efficiency and productivity.  He delivers responsive support and timely resolution for client users and network hardware. His passion for technology and excellent service delivery is evidenced by highly rated customer surveys and interest in ongoing professional development.

Mike brings experience configuring and supporting Windows environments, configuring and troubleshooting firewalls, as well as creating scripts in PowerShell and Bash to automate and streamline delivery of technologies to clients.

Mike is currently enrolled in an IT program at Western Governors University has earned CompTIA A+ and Network+ certified and is training for the Security+ certification.

Kylee Swendig – Senior Engineer

Kylee is responsible for delivering effective infrastructure design and oversight of network administration to ensure security of client systems and operational productivity. Her passion for technology is evident with her approach to ongoing professional development and intellectual curiosity of all things technological.

She brings over 7 years of experience as a systems administrator managing hardware, software, cloud-based and third-party solutions. Kylee is experienced in device security solutions, monitoring systems, networking, VoIP services, Windows & Mac OS, Active Directory / Domain management, and hardware maintenance & repair. Specializing in firewall configuration and Windows Server deployments, she supports the multi-site datacenter environment that provides cloud solutions to our clients. Kylee holds a Bachelor of Arts and is certified in CompTIA A+, Network+, Server+, and Security+.